eBills FAQs (retrieved eBills)

What are eBills?
What are the advantages of eBills?
When registering a payee for eBills, which User ID & Password do I enter?
Is the login information for my payees' Web sites kept private/secure?
Why should I give MyEZBills my User IDs & Passwords?
Which billing address is used for eBill-enabled payees?
I registered a payee for eBills. Why am I receiving the paper bill at home?
When I switch an existing payee from scanned bills to eBills, what happens to the paper bills that were previously redirected to MyEZBills?
Are payments to eBill-enabled payees made electronically?

What are eBills?

An eBill is an electronic version of your bill that we retrieve directly from your payee's Web site and display for you online in the MyEZBills Bill Center. With eBills almost any online bill can now be presented to you conveniently through one easy-to-use interface - MyEZBills!

What are the advantages of eBills?

eBills are 100% digital, so they're clearer and more legible than scanned bill images.
eBills are retrieved directly from your payee's Web site, so you're always viewing your most accurate, timely billing information.
eBills arrive faster than redirected paper bills, making sure you have plenty of time to review your billing information and schedule payments.
eBills are FREE! Perhaps the best thing about eBills is that you don't have to pay a transaction fee for receiving them. Receiving an eBill in your Inbox is absolutely free!

With eBills, you may continue to receive your paper statements at home - or, depending on your payee's capabilities, have the paper turned off - you decide! And by not having to redirect your paper bills to the MyEZBills Processing Center, your payee will be able to maintain your home address on file so that non-bill related information (such as replacement credit cards or announcements of special sales) can be mailed directly to you at home.

When registering a payee for eBills, which User ID & Password do I enter?

When adding or editing an eBill-enabled payee to your MyEZBills account, you will be prompted to enter your login information for that payee’s Web site - exactly as you would if you were accessing your account at their Web site. If you are not yet registered for online access to your account through the payee’s Web site, please take a moment to do so before continuing with the eBill setup process. Note that you should enter your User ID and Password (or other requested information) for the payee’s Web site - not your MyEZBills User ID and Password.

Is the login information for my payees’ Web sites kept private/secure?

MyEZBills is committed to safeguarding the privacy and security of all of your personal information. Your login information is kept confidential, and is used only to retrieve an electronic version of your bill from the payee’s Web site so that we can present it to you online within the MyEZBills Bill Center. For your security, all input fields for setting up your payee-specific login information are encrypted and hidden from view.

Why should I give MyEZBills my User IDs & Passwords?

Supplying MyEZBills with the login information for each of your payees’ Web sites serves to consolidate all of your electronic bills in one place (along with all of your bills that still arrive in paper format). It enables us to retrieve electronic versions of your bills and present them to you in a single, secure location. You get all of the benefits of electronic delivery - without the hassles of having to remember to go to each payee’s Web site individually and keep track of all of the various User IDs and Passwords every time you need to view or pay a bill.

Which billing address is used for eBill-enabled payees?

Enabling MyEZBills to securely retrieve eBills from your payee’s Web site eliminates the need to change your address on file with that payee and redirect your paper bill to the MyEZBills Processing Center. Maintaining your home address on file with the payee is especially advantageous for credit card payees, as you won’t need to remember your MyEZBills billing address when conducting online shopping transactions. You won’t need to worry about distinguishing between your billing and shipping addresses, or being asked to provide this extra information in order to verify your identity with the payee. Furthermore, all non-bill related information (such as replacement credit cards or announcements of special sales) from eBill-enabled payees can be mailed to you directly at your home or service address.

I registered a payee for eBills. Why am I receiving the paper bill at home?

Some payees may continue to send a paper bill to your home even after you begin receiving the bill online. To avoid making duplicate payments, it is best to pay only those bills that arrive online in the MyEZBills Bill Center. If a duplicate paper bill is received at the MyEZBills Processing Center, it will be scanned and presented to you as a notice (rather than a bill), and a Change of Address form will be issued requesting that your paper bill be redirected to your service address. Some payees may offer the option of "turning off" the paper bill - either by indicating such a preference on their Web site, or by contacting their Customer Service department via phone or email.

When I switch an existing payee from scanned bills to eBills, what happens to the paper bills that were previously redirected to MyEZBills?

When you setup a payee for eBills, your next billing statement should arrive in the new eBill digital format. A Change of Address notice will be sent to your payee, requesting that your paper bill be redirected to your home or service address. If a duplicate paper bill is received at the MyEZBills Processing Center, it will be scanned and presented to you as a notice (rather than a bill). Some payees may offer the option of "turning off" the paper bill - either by indicating such a preference on their Web site, or by contacting their Customer Service department via phone or email.

Are payments to eBill-enabled payees made electronically?

The fact that a payee is enabled for the presentation of eBills is not necessarily an indication that they can accept payments via electronic funds transfer (EFT). eBill presentation and EFT payment are distinctly separate technology initiatives. Depending on the particular payee’s capabilities, payments are issued either electronically or via paper check.