Client Services

What happens if I forget my User ID?
What happens if I forget my password?
What happens if a bill gets lost?
What happens if I can't get Internet access?
How can I get help with my account?
What happens if my bill is paid late through MyEZBills?
How do I prove I made a payment?
What happens if I change bank accounts?
What if my email address changes?
How do I cancel my service?
How do I handle credit card orders since I have started using MyEZBills?
What happens if I forget my Login information required to access the SmartBalance™ feature?
I am receiving an error message when I access MyEZBills. What can I do?

What happens if I forget my User ID?

Click here to contact us. After your identity has been verified, a Client Services Representative will provide you with your ID.

What happens if I forget my password?

See the Forgot your password? section of the sign in page. For security purposes, you will be asked a series of questions to verify your identity. Once your identity has been verified, a temporary password will be sent to the primary email account on file. This password is only good for one use and must be changed once you access the website. If you experience any difficulties using the online help, click here to contact us. After your identity has been verified, your password can be reset to allow you access to your account.

What happens if a bill gets lost?

MyEZBills logs and tracks every bill that comes into the MyEZBills Bill Center to assure it is delivered to your account. As an added level of service, MyEZBills can detect if a regularly occurring bill has not been received when it was expected, and will send an automatic notification to alert you that it has not arrived.

What happens if I can't get Internet access?

If there is an emergency - you are traveling, have an equipment problem, etc. - contact us. A Client Services Representative will work with you to make sure all of your bills are approved and paid.

How can I get help with my account?

If you experience difficulty using the service, or have a question about your account, click here to contact us. Our highly-trained team of Client Services Representatives is available to assist you 24/7.

What happens if my bill is paid late through MyEZBills?

MyEZBills issues payments exactly on the date that you specify. It is important to realize that not all payees accept electronic payments. In such cases, MyEZBills will issue a paper check and therefore you should select a payment date that is at least a week before a bill due date. This will allow a paper check issued by MyEZBills on your behalf to arrive at your payee on time. Remember, with a paper check, the money stays in your account until the payee processes the payment. For payees who accept Electronic Funds Transfers, you should schedule the payment four business days in advance of the due date. However, you should be sure that your checking account is funded on the day you issue payment, as some EFT payments are posted to your payee's account on the same day. In the highly unlikely event of a payment error, MyEZBills will pay any penalty fees imposed by the payee.

How do I prove I made a payment?

With MyEZBills you can get a complete record and verification of all payments you have made through the system. And, because you are using your regular checking account, all payments will appear on your bank statement.

What happens if I change bank accounts?

Simply setup a new Funding Account and upon approval, you can continue to pay your bills through MyEZBills just as you did before.

What if my email address changes?

To update your e-mail address at any time, go to the Home page and click on Profile.  You will be asked to login again where you will be directed to a secure website where your profile is maintained. An editable version of the Personal Profile page appears. Change your e-mail address and click Save changes. You will receive a confirmation e-mail stating that your account has been updated.

How do I cancel my service?

Your notification must be sent to us by E-mail (Help@BillsEtc.com), and will become effective as of the last day of the month we receive your cancellation email. Please include in your email the following items to ensure proper and timely termination:

1.   Provide your account username and email address on file.

2.   Update your mailing address in your myezbills.com profile, if not current. To aid in your bill pay transition, we send out automatic change of addresses to your payee(s) that indicate "Receiving e-bill" on the “My Payee” page under the “E-bill Status” column. Currently, this service cannot be turned off so make sure your address is current.

3.   Provide a reason for canceling.

4.   Indicate if you wish to receive a cancellation CD with the past 2 years of bills and payment history. The cost for this CD is $29.95 plus shipping and handling charges.

You will receive an email notification of your official account closing. Per the Terms and Conditions, you will be responsible for payment of our fees incurred prior to and during the billing period in which your termination becomes effective, including the full fee for the final month of service even if your service is terminated before the end of that monthly period. We reserve the right to terminate your service at any time with or without cause.

To read details about the termination of service, please click HERE.