If you use Internet Explorer 6.0 and have trouble accessing MyEZBills, the problem may be caused by issues with 3rd party cookie settings. When you log in, do you see the MyEZBills logo across the top, and a blank screen or an error message in the lower section? If so, you can resolve the issue by following these instructions:
1. Open the Tools menu and select "Internet Options". 2. Click the Privacy tab.
3. Confirm that your privacy level is set no higher than Medium High. 4. Click the Advanced button.
5. Confirm that "Override automatic cookie handling" is unchecked. 6. Try logging in to the billpay service through the frameset by clicking here.
If you are still experiencing problems, check your privacy report by following the instructions below, making sure not to leave the page where you are seeing the issue.
NOTE: These instructions should be followed in the browser you just used to try to access MyEZBills. 1. Open the View menu in your browser and select "View Privacy Report".
2. Check for any MyEZbills cookies that may say "Blocked" in the column labeled "Cookies". If you see a blocked MyEZBills cookie, right-click on the site name and select "Always Accept cookies from this site." 3. Press the "Close" button 4. Try logging in to the billpay service through the frameset by clicking here .
If you are still experiencing problems, please contact technical support at: help@billsetc.com or 1-866-35 BILLS
